100% guarantee.  If you’re not happy with your Kawa Chocolate bar for any reason, we will either replace it free, or refund your purchase minus the shipping cost.  Email us at 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at



Unless we ask otherwise, we don’t need you to send back the product.  Please send us photos of any product issue to:



Need help?

Contact us at for questions related to refunds and returns.